Top 30 Customer Service Outsourcing Companies Worldwide

Which customer service outsourcing companies are the best? A common question with no easy answer.

There are many factors to consider when it comes to sourcing for the best customer service companies, so let’s explore some of the many players in the field to give you a better idea of which provider can offer the ideal partnership and the best user experience for your business.

For many small to medium (and larger) sized enterprises, outsourcing is no longer just an option to consider, as much as it is an absolute necessity in terms of growth and survival. In no aspect of the business is this truer than in the area of customer service.

Customer service matters now more than ever. We are living in unprecedented times and as customer expectations grow, brands must look into the customer journey, create a better customer relationship and customer loyalty, rethink best practices and build new strategies to deliver the best service and customer experiences possible.

Unhappy customers will inevitably lead to the loss of business opportunities. The cost of losing business to poor customer service amounts to several tens of billions each year, regardless of the size or sophistication of the organisation. Employing a third-party provider to manage your customer care operations & interactions can give you a wide range of substantial benefits such as; reducing costs spent on hiring, training, and managing customer service staff; access to specialised and dedicated teams of customer service personnel; increased efficiency and effectiveness; and enabling you and your team to remain focussed on the core aspects of your business.

But which service provider is best for your business? How are they considered the top customer service companies?

In no particular order, we take a look at some of the most well-known customer service outsourcing service providers/companies to help you choose the most suitable partner for you to deliver exceptional customer service to your potential customers.

Customer service is one of the positions that plays an important role in every company. A successful company not only needs to optimize product and service quality but also needs to pay attention to the customer experience. Do you know what customer service outsourcing is and which companies make up the Top 15 customer service outsourcing providers on the market? Let’s go through this list with Leapsteam!

What is customer service outsourcing?

Customer service outsource, or customer service outsourcing, is when a company signs a contract with a third–party service provider to handle customer support activities on behalf of the company (by Lappeenranta–Lahti University of Technology, 2025). This third party will be responsible for managing all customer interactions, from answering inquiries, handling complaints, to providing technical support and sales across multiple channels such as phone, email, live chat, and social media for your company.

Main goals of customer service outsourcing

The main goals of customer service outsourcing company are:

Saving costs for the business: By using external services, companies can minimize investment in infrastructure, staffing, or technology for the internal customer service department. (by Harvard Business Review, 2025)

Improving work efficiency: When transferring part or all of the work to an external team, the company can focus on strategic and core tasks such as product/service development or other processes, thereby increasing productivity. (by Harvard Business Review, 2025)

Saving workspace: Outsourcing allows companies to reduce the workspace required for staff and equipment, helping cut office rental and maintenance costs.

Accessing specialized human resources and modern technology: By partnering with professional Outsourcing service providers, businesses can use highly skilled resources with deep knowledge in customer service.

Reducing recruitment costs: Outsourcing helps reduce costs related to hiring, training and managing staff, since these tasks are handled by customer service outsourcing partners.

Ensuring smooth and on–time operations: By working closely with customer service outsourcing providers, companies can ensure tasks and projects are completed on schedule and meet quality requirements.

List of Top outsource customer service companies in 2026

1. Leap Steam – 24/7/365 Customer Service Outsourcing Companies

  Leap Steam is a global business process outsourcing vendor with offices in Vietnam. The customer support company specializes in a broad range of services, from content moderation to data management, but their customer service outsourcing features a stronger focus on end-users and customers, rather than on B2B Sales. The sheer array of solutions included in their customer support services is particularly impressive: Multilingual live phone support – Leap Steam can give your customers immediate support in English, Korean, Chinese, Japanese, Vietnamese Text-based live chat support – The live chat and basic phone services are available 24/7/365 in several different languages. Ensuring that customer queries are always answered.

Email support – An often overlooked part of the customer journey, but still a very popular communication channel for your customers.

Customer ticket support – When it comes to customer service outsourcing, Leap Steam uses a ticketing system ensuring no ticket goes unanswered. Providing timely solutions which will result in satisfied customers.

Social media customer support – Track your brand mentions by your loyal & happy customers, conduct sentiment analysis and explore new growth channels, 24 hours a day, seven days a week, 52 weeks a year.

In-app customer support – The company also goes the extra mile, offering offers the full range of mobile app support services, on both the technical and customer service side.

Technical support services – Pure Moderation provides solutions to your clients’ log-in or installation problems quickly with customer-focused service and world-class troubleshooting. Retail and eCommerce customer support – Retain your loyal customers and keep them coming back for more.

Video chat customer support – Deliver excellent customer service through better customer interaction, and faster responses, boost customer satisfaction, and improve brand credibility. With over 60 customer support agents and more than 10 projects working with clients from all over the globe.

As one of the best customer support companies,  Leap Steam has also created successful customer service stories through building built trust and integrity through high-quality services, open communication, seamless integration, and confidentiality for more than 15 years of experience.  

As a unit offering an end-to-end solution from voice & video support, live chat support, email support to omnichannel customer support, Leap Steam has a professional team with excellent language proficiency (English, Korean, Japanese, Chinese,  Vietnamese, and EU languages), ready to become a suitable partner for clients. With a growing list of satisfied partners, although a young company, Leap Steam is a fully capable customer service outsourcing provider for your business. We always:

• Provide a professional customer service team with industry experience and strong international language skills, suitable for multinational companies.
• 24/7 service that can handle and respond to inquiries and complaints from customers quickly and immediately at any time.
• Offer comprehensive solutions tailored to your company’s structure and requirements, understanding your brand and adjusting processes and scripts to fit your company’s tone of voice.
• Deliver transparent and detailed pricing on a one-time or monthly basis, with no hidden fees, and ensure that all cost allocations are clearly reported.

At Leap Steam, our team always strives to understand your company’s needs thoroughly and from there propose the most suitable solution, while building a clear and precise workflow according to your business requirements.

Foundever

Foundever is a global customer service outsourcing company with over 40 years of experience, operating in more than 45 countries. The company focuses on delivering customer service solutions tailored to each client, backed by multilingual support and a highly experienced workforce. Foundever is an ideal outsource partner for large enterprises, retail chains, and global organizations.

Helpware

Established in 2015, Helpware is a leading call center outsourcing company that takes a modern approach to digital customer service solutions. It offers support through email, chat, and technical assistance, as well as call center and answering services. 

With accurate project management, effective communication, a proactive service approach, and well-prepared employees, Helpware is a reliable customer service outsourcing company for midmarket companies, while also serving enterprises and small businesses effectively.

Auxis

With over 25 years of experience, Auxis is a trusted customer service outsourcing provider specializing in nearshore solutions from the LatAm region. The company has a team of more than 600 employees, including representatives from Colombia, Costa Rica, and Mexico, and serves a wide range of industries. 

Auxis is a strong choice for companies looking for a nearshore model combined with regional expertise.

Alorica

Based in the United States, Alorica delivers outsourcing solutions to clients across 17 countries. Its team of experts manages more than 3 billion customer interactions each year and supports customers in 75 languages. Alorica’s service portfolio includes digital trust and safety, financial business services, and managed services, making it a reliable outsource partner for companies seeking robust global operations and mature service delivery.

HelpLama

HelpLama focuses on solutions tailored to small businesses and has partnered with more than 100 companies in the US and internationally, providing call center specialists who integrate seamlessly with internal teams. HelpLama delivers US-based live chat, email, and voice support, covering customer support, live chat answering, email answering, and phone answering. 

By integrating seamlessly with internal teams, HelpLama offers affordable, scalable, and smoothly managed support services for growing businesses.

Influx

Influx has a team of more than 1,118 employees across the world, offering 24/7, on-brand support aligned with each client’s time zone. The company operates on a clear pricing model with all plans including training and management with no setup fees.

Serving industries such as retail, gaming, software, payments, ticketing, pre-launch projects and IT, Influx is a suitable customer service outsourcing agency for businesses seeking flexible, compliant and globally distributed support.

VXI Global Solutions

VXI Global Solutions, founded in 1998, is one of the top outsource solutions for organizations seeking advanced, scalable, and technology-driven support, serving all-sized businesses. With over 10,000 employees worldwide, VXI combines global reach, strong industry recognition and a people-first culture, making it a reliable company for businesses of all sizes.

Hugo Inc.

Known for its efficient operations and adaptability to diverse business requirements, the company leverages a diverse global talent pool, offers pricing well aligned with service quality, and delivers custom solutions for businesses, making Hugo Inc. a suitable customer service outsourcing partner for companies seeking flexible and high-quality support. Hugo Inc. provides effective customer service solutions across various sectors, including gaming, e-commerce, SaaS, fintech and other industries.

SupportYourApp

SupportYourApp is a global customer support outsourcing company that provides secure, 24/7 technical assistance. Founded in Ukraine, it has grown to serve clients around the world, combining a multinational team with a powerful in-house CRM system to ensure smooth, seamless customer interactions across multiple channels. 

Specializing in technical support, customer service and overall customer experience (CX), SupportYourApp helps businesses deliver reliable, efficient and professional support at any time.

Concentrix

Concentrix is a well-established BPO company with over 10,000 employees worldwide, providing customer service solutions to businesses across the US, Europe and the Asia-Pacific region. The company is known for its excellent feedback management and continuous innovation in customer support. Leveraging automation and optimization technologies, Concentrix tailors its services to meet the specific needs of industries such as communications, healthcare, and financial services. With a wide range of solutions designed to enhance customer experience, Concentrix is a great choice for businesses seeking enterprise-grade CX support.

PartnerHero

PartnerHero is a BPO company specializing in customer support outsourcing, software QA and content moderation for businesses across the US, Latin America, Europe, Africa, and Asia. Known for prioritizing employee well-being and benefits, PartnerHero is an ideal solution for brands seeking cultural alignment with their outsourced teams while delivering outstanding customer service through passionate and dedicated support agents.

AnswerForce

AnswerForce has been delivering 24/7 phone answering services for over 25 years, supporting businesses globally, from small companies to Fortune 500 enterprises. 

With flexible plans and personalized customer experiences, AnswerForce allows businesses to focus on their core operations without worrying about managing high volumes of customer calls. 

For companies that rely on phone support or need after-hours coverage, AnswerForce is an ideal outsourcing solution, providing professional and cost-effective customer interactions.

Wing Assistant

Wing Assistant provides virtual assistant services, offering dedicated full-time remote assistants to help businesses and individuals delegate administrative, sales, marketing, and other tasks. Its services include part-time or full-time dedicated assistants, a dedicated customer success manager (CSM), and complimentary access to the Wing Workspace App. With flexible monthly subscription plans for individual CSRs, CSR teams and enterprise clients, Wing Assistant is a reliable partner for businesses seeking professional, scalable virtual support.

Near (Hire With Near)

Hire With Near is a full-service staffing agency specializing in hiring bilingual customer support professionals for businesses in finance, accounting, marketing, software engineering and more. Near is ideal for companies looking to assemble a support team of customer service agents, technical support representatives, and other customer experience experts who align with the organization’s culture and values.

Back Office Betties – 

  Back Office Betties is one of the many customer support companies, that uses a virtual receptionist and virtual assistant company focused specifically on the legal sector. Designed with smaller law firms of up to 10 people in mind, they offer a bilingual service (English and Spanish), have extensive customizability, and are equipped to handle administrative tasks, like email organization and appointment scheduling, in addition to regular receptionist services. Although they are referred to as “virtual” receptionists, their customer service team uses real people to answer the phone with your company’s customized greeting and can request further information and take messages in real-time.  Some virtual receptionists are available round the clock and they offer packages that include outbound calls for lead generation, confirming appointments, providing directions to your office, or making referrals.  

LEX Reception

  Another virtual receptionist company targeting law firms, Lex Reception offers similar services to Back Office Betties, but there are some important differences between them. LEX Reception’s scalability and customization packages make it well suited for law firms of all sizes.  Their automated customer service agents are capable of handling incoming calls by following a pre-written script and sending emails with key information, LEX has a strong reputation for flexibility and can accommodate a great deal of customization based on your specific needs when looking for a customer support team. They can integrate with many of the major cloud-based Client Resource Managers, and Law Practice Management Software providers. They also offer call analytics in order to identify patterns and improve client experience and customer interaction, and they even have their own video conferencing service.  

Martal Group 

  As one of the customer service outsourcing companies, Martal Group almost exclusively services B2B tech companies in the US and Canada, generating leads and providing support staff and other sales services across 50+ verticals. Their team specializes in creating leads for SaaS, IT companies, and IOT vendors and offers three different tiers of service- with Tier 1 being lead generation.  Working from customized target lists, this customer service outsourcing company uses qualification questions and campaign call scripts on prospects that fit your ideal customer profile. Qualified leads are then delivered to the client’s CRM.-Tier 2 is as above but includes customer onboarding.  This means deal flow development, customizing offers, facilitating the closing, negotiating with prospects, and onboarding new clients.-Tier 3 offers the addition of account management. As one of the best customer service companies which use specific conditions to procure leads, Martal also focuses on nurturing client relationships to retain business and grow and develop further opportunities. Martal can also help create and execute a long-term strategy for maximizing customer and company value.  

SalesRoads 

  SalesRoads is one of the well known top customer service companies which specializes in B2B lead generation company, that provides award-winning Appointment Setting and SDR (Sales Development Representative) Outsourcing Services to mid-market and enterprise-level organizations.  They specialize in B2B appointment setting, lead generation, and sales outsourcing. In business since 2006 and operating out of Coral Springs, Florida, they pride themselves on their rigorous training program and the experience of their sales representatives. Having worked with over 450 companies, among them Shell and Microsoft, they estimate that they have set over 50,000 high-quality sales appointments in 14 years.  

Callbox 

  Headquartered in California, Callbox has been helping B2B companies achieve their growth and revenue targets since 2004. As one of the many customer service outsourcing companies, providing an extensive range of lead generation, appointment setting, and data-related solutions.  Its core competencies also include lead nurturing, pipeline management and database services, delivered through its exclusive marketing automation platform, the Callbox Pipeline. This enables Callbox to connect with target customers through a multi-channel strategy with live, one-on-one conversations enhanced through email, social media, search, and direct marketing channels.  The customer support company also employs 700 marketing professionals and claims to be the largest service for sales support and lead generation trusted by business owners and clients from the US, Australia, Canada, and all across the globe.  

Strategic Sales & Marketing 

  Founded in 1989 by Al Davidson, Strategic Sales and Marketing has over 30 years of experience in the lead generation industry. With such longevity in the market, it’s no wonder they tout themselves as an ‘industry founding’ lead generation firm.  SSM specializes in inbound lead qualification, appointment setting, managing sales leads, and customer satisfaction surveys for multiple industry sectors, including manufacturing & distribution, B2B services, IT, and business insurance. SSM heavily promotes the fact that they are entirely US-based and employ only native-English speakers as their customer service representatives, to ensure more direct quality control, they refrain from outsourcing to third-party vendors.  

Out2Bound 

  Out2Bound is a sales development agency based in Sofia, Bulgaria, with a focus on helping IT companies attract more B2B clients, developing and executing outbound sales development strategies, and finding new markets around the globe.  Out2Bound also offers effective sales consulting services for businesses that want to restructure or scale their teams. The customer support company’s services include an advanced qualification process with a demo presentation of their client’s service or product. This service is designed for businesses whose products or services are complex and, therefore, need to be demonstrated to prospective customers to get their customer feedback.  

EBQuickstart 

  Since 2006, this Austin, Texas-based organization has been providing outsourced sales and marketing services to software, hardware, and cloud technology companies. They have designed a broad spectrum of services to cover many aspects of the sales and marketing cycle.  The focus for EBQ is on start-ups, as managing a fully-formed sales process can sometimes come a distant third to product development and day-to-day responsibilities. EBQ is considered to be one of the best customer service companies for new business owners, as their services are designed to provide an organization with the knowledge and manpower for any part of the sales process that they may be lacking.  

MoreMeetings 

  MoreMeetings (MMI) has been in business since 2001. Operating out of Rockland, Massachusetts, MMI’s core service is high-quality B2B appointments for hardware and software companies throughout the US, Canada, South America, the UK, and Australia.  Additional services include performance-based lead nurturing, trade show lead qualification, and sales training. Over its 21 years, MMI has helped build opportunities on the national stage for globally recognized tech brands, such as Fujitsu America, Virtual Instruments, Hitachi Data Systems, and many more. MMI is not involved directly in the sales process, rather their focus is on providing highly qualified leads.  

Notes when choosing a customer service outsourcing company

Outsourcing customer service can help businesses optimize costs, increase efficiency, and scale quickly. However, choosing the wrong provider may lead to losing customers, decreasing experience quality, and directly affecting brand reputation. Below are 3 criteria when choosing a customer service outsourcing company.

1. Clearly identify your business needs and goals

The most important thing is to clearly define your needs; you should not look for a customer service outsourcing company that “can do everything.” Here are some questions that can help you define your goals:

• Which support channels do you need? (e.g., chat, email, hotline, social, or omnichannel)
• What support time frame do you need? (business hours, 24/7 or peak seasons)
• Do you need after–sales service, technical support, telesales, customer retention or all of them?

2. Ability to customize according to your brand identity and real case studies

Customer service is not just answering questions, it’s speaking on behalf of your brand. It is an important part that represents the voice of your company. Therefore, you should choose a customer service outsourcing partner who doesn’t work only by fixed templates, they must understand your brand voice and be able to adjust scripts and processes to best match your business.

In addition, industry experience accounts for about 60% of collaboration effectiveness. You should carefully review their profile based on the following:

• Have they worked in a similar industry?
• Do they have clear case studies?
• Which major clients have used their services?
• Do they have reviews/feedback from other companies?

3. Transparency in cost and pricing

When choosing customer service outsourcing, you must pay close attention to the pricing model offered by the partner. They usually apply models such as agent/FTE–based pricing, ticket–based pricing, hourly pricing or KPI–based pricing (which is quite rare) (by Journal of Business Research, 2014).

However, the most important thing is to ensure transparent costs, with no hidden fees such as setup fees, management fees or overtime charges. Pricing must be clear and scalable based on your business growth stages. Most importantly, do not choose a partner just because the cost is low, as cheap services often come with inconsistent quality (by Journal of Business Research, 2014). This may lead to issues that require “firefighting” later, and the total cost at that time could be three times higher than choosing a reputable provider from the beginning.

Conclusion About The Top Customer Service Companies

  Many business owners mistakenly believe that customer service is an expense that can be saved on. Hence, spending their time tightening their budget may result in poor customer service and support, which ultimately leads to unhappy or unsatisfied customers. By contrast, exceptional service is a revenue generator for companies. It provides customers with a complete, cohesive customer experience that aligns with an organization’s purpose. In order to deliver exceptional customer service, it involves taking proactive steps to prevent issues from arising and mending customer relationships that would otherwise break down. It is not enough for a company to be good at responding to certain situations; it must also be good at providing excellent customer service overall. The best customer service companies have a strong focus on customer service and being customer-centric.

To learn more about the benefits of customer service outsourcing and the value that they can bring to your business, you can email us: collab@leapsteam.com

 

Leap Steam

 

Frequently Asked Questions About The Best Customer Service Outsourcing Companies

What Is ” Customer Service Outsourcing Companies “, And How Does It Work?

A customer service/ support outsourcing company is a business to business (B2B) contact centre is a group of outsourced agents who help companies resolve their customer requests across channels on their behalf.

How To Choose The Best Customer Service Outsourcing Company To Work With?

When looking for the best customer service company, it’s essential to know how well and how often a customer service company intends to keep you in touch because you’ll want to closely monitor their performance.

What Is Excellent Customer Service/Support?

Excellent customer service means going beyond meeting your customer’s needs. It involves much more than just providing support promptly. Most importantly, it means doing whatever you can to ensure your customers aren’t merely satisfied. In other words, going the extra mile to ensure that your service/support is customer-centric.

Why Is Exceptional Customer Service Important For Your Businesses?

Providing outstanding customer services can generate more marketing and selling opportunities. Meeting your customers’ needs is vital to your business’s success.

What Causes Poor Customer Service?

Poor customer care is usually caused by a lack of attention from customer service agents. This can be a consequence of a lack of employee motivation and engagement. Frontline employees who aren’t engaged are less enthusiastic and less willing to create emotional connections with their customers.