Customer service is one of the positions that plays an important role in every company. A successful company not only needs to optimize product and service quality but also needs to pay attention to the customer experience. Do you know what customer service outsourcing is and which companies make up the Top 15 customer service outsourcing providers on the market? Let’s go through this list with Leapsteam!
What is customer service outsourcing?
Customer service outsource, or customer service outsourcing, is when a company signs a contract with a third–party service provider to handle customer support activities on behalf of the company (by Lappeenranta–Lahti University of Technology, 2025). This third party will be responsible for managing all customer interactions, from answering inquiries, handling complaints, to providing technical support and sales across multiple channels such as phone, email, live chat, and social media for your company.
Main goals of customer service outsourcing
The main goals of customer service outsourcing company are:
Saving costs for the business: By using external services, companies can minimize investment in infrastructure, staffing, or technology for the internal customer service department. (by Harvard Business Review, 2025)
Improving work efficiency: When transferring part or all of the work to an external team, the company can focus on strategic and core tasks such as product/service development or other processes, thereby increasing productivity. (by Harvard Business Review, 2025)
Saving workspace: Outsourcing allows companies to reduce the workspace required for staff and equipment, helping cut office rental and maintenance costs.
Accessing specialized human resources and modern technology: By partnering with professional Outsourcing service providers, businesses can use highly skilled resources with deep knowledge in customer service.
Reducing recruitment costs: Outsourcing helps reduce costs related to hiring, training and managing staff, since these tasks are handled by customer service outsourcing partners.
Ensuring smooth and on–time operations: By working closely with customer service outsourcing providers, companies can ensure tasks and projects are completed on schedule and meet quality requirements.
Notes when choosing a customer service outsourcing company
Outsourcing customer service can help businesses optimize costs, increase efficiency, and scale quickly. However, choosing the wrong provider may lead to losing customers, decreasing experience quality, and directly affecting brand reputation. Below are 3 criteria when choosing a customer service outsourcing company.
1. Clearly identify your business needs and goals
The most important thing is to clearly define your needs; you should not look for a customer service outsourcing company that “can do everything.” Here are some questions that can help you define your goals:
- Which support channels do you need? (e.g., chat, email, hotline, social, or omnichannel)
- What support time frame do you need? (business hours, 24/7 or peak seasons)
- Do you need after–sales service, technical support, telesales, customer retention or all of them?
2. Ability to customize according to your brand identity and real case studies
Customer service is not just answering questions, it’s speaking on behalf of your brand. It is an important part that represents the voice of your company. Therefore, you should choose a customer service outsourcing partner who doesn’t work only by fixed templates, they must understand your brand voice and be able to adjust scripts and processes to best match your business.
In addition, industry experience accounts for about 60% of collaboration effectiveness. You should carefully review their profile based on the following:
- Have they worked in a similar industry?
- Do they have clear case studies?
- Which major clients have used their services?
- Do they have reviews/feedback from other companies?
3. Transparency in cost and pricing
When choosing customer service outsourcing, you must pay close attention to the pricing model offered by the partner. They usually apply models such as agent/FTE–based pricing, ticket–based pricing, hourly pricing or KPI–based pricing (which is quite rare) (by Journal of Business Research, 2014).
However, the most important thing is to ensure transparent costs, with no hidden fees such as setup fees, management fees or overtime charges. Pricing must be clear and scalable based on your business growth stages. Most importantly, do not choose a partner just because the cost is low, as cheap services often come with inconsistent quality (by Journal of Business Research, 2014). This may lead to issues that require “firefighting” later, and the total cost at that time could be three times higher than choosing a reputable provider from the beginning.
List of top 15 outsource customer service companies in 2025
Leap Steam
Leap Steam is a global outsource customer service company providing comprehensive and professional customer support solutions, especially in resolving customer issues, driving sales, and safeguarding online communities on behalf of clients.
As a unit offering an end-to-end solution from voice & video support, live chat support, email support to omnichannel customer support, Leap Steam has a professional team with excellent language proficiency (English, Korean, Japanese, Chinese, Vietnamese, and EU languages), ready to become a suitable partner for clients. With a growing list of satisfied partners, although a young company, Leap Steam is a fully capable customer service outsourcing provider for your business. We always:
- Provide a professional customer service team with industry experience and strong international language skills, suitable for multinational companies.
- 24/7 service that can handle and respond to inquiries and complaints from customers quickly and immediately at any time.
- Offer comprehensive solutions tailored to your company’s structure and requirements, understanding your brand and adjusting processes and scripts to fit your company’s tone of voice.
- Deliver transparent and detailed pricing on a one-time or monthly basis, with no hidden fees, and ensure that all cost allocations are clearly reported.
At Leap Steam, our team always strives to understand your company’s needs thoroughly and from there propose the most suitable solution, while building a clear and precise workflow according to your business requirements.
Foundever
Foundever is a global customer service outsourcing company with over 40 years of experience, operating in more than 45 countries. The company focuses on delivering customer service solutions tailored to each client, backed by multilingual support and a highly experienced workforce. Foundever is an ideal outsource partner for large enterprises, retail chains, and global organizations.
Helpware
Established in 2015, Helpware is a leading call center outsourcing company that takes a modern approach to digital customer service solutions. It offers support through email, chat, and technical assistance, as well as call center and answering services.
With accurate project management, effective communication, a proactive service approach, and well-prepared employees, Helpware is a reliable customer service outsourcing company for midmarket companies, while also serving enterprises and small businesses effectively.
Auxis
With over 25 years of experience, Auxis is a trusted customer service outsourcing provider specializing in nearshore solutions from the LatAm region. The company has a team of more than 600 employees, including representatives from Colombia, Costa Rica, and Mexico, and serves a wide range of industries.
Auxis is a strong choice for companies looking for a nearshore model combined with regional expertise.
Alorica
Based in the United States, Alorica delivers outsourcing solutions to clients across 17 countries. Its team of experts manages more than 3 billion customer interactions each year and supports customers in 75 languages. Alorica’s service portfolio includes digital trust and safety, financial business services, and managed services, making it a reliable outsource partner for companies seeking robust global operations and mature service delivery.
HelpLama
HelpLama focuses on solutions tailored to small businesses and has partnered with more than 100 companies in the US and internationally, providing call center specialists who integrate seamlessly with internal teams. HelpLama delivers US-based live chat, email, and voice support, covering customer support, live chat answering, email answering, and phone answering.
By integrating seamlessly with internal teams, HelpLama offers affordable, scalable, and smoothly managed support services for growing businesses.
Influx
Influx has a team of more than 1,118 employees across the world, offering 24/7, on-brand support aligned with each client’s time zone. The company operates on a clear pricing model with all plans including training and management with no setup fees.
Serving industries such as retail, gaming, software, payments, ticketing, pre-launch projects and IT, Influx is a suitable customer service outsourcing agency for businesses seeking flexible, compliant and globally distributed support.
VXI Global Solutions
VXI Global Solutions, founded in 1998, is one of the top outsource solutions for organizations seeking advanced, scalable, and technology-driven support, serving all-sized businesses. With over 10,000 employees worldwide, VXI combines global reach, strong industry recognition and a people-first culture, making it a reliable company for businesses of all sizes.
Hugo Inc.
Known for its efficient operations and adaptability to diverse business requirements, the company leverages a diverse global talent pool, offers pricing well aligned with service quality, and delivers custom solutions for businesses, making Hugo Inc. a suitable customer service outsourcing partner for companies seeking flexible and high-quality support. Hugo Inc. provides effective customer service solutions across various sectors, including gaming, e-commerce, SaaS, fintech and other industries.
SupportYourApp
SupportYourApp is a global customer support outsourcing company that provides secure, 24/7 technical assistance. Founded in Ukraine, it has grown to serve clients around the world, combining a multinational team with a powerful in-house CRM system to ensure smooth, seamless customer interactions across multiple channels.
Specializing in technical support, customer service and overall customer experience (CX), SupportYourApp helps businesses deliver reliable, efficient and professional support at any time.
Concentrix
Concentrix is a well-established BPO company with over 10,000 employees worldwide, providing customer service solutions to businesses across the US, Europe and the Asia-Pacific region. The company is known for its excellent feedback management and continuous innovation in customer support. Leveraging automation and optimization technologies, Concentrix tailors its services to meet the specific needs of industries such as communications, healthcare, and financial services. With a wide range of solutions designed to enhance customer experience, Concentrix is a great choice for businesses seeking enterprise-grade CX support.
PartnerHero
PartnerHero is a BPO company specializing in customer support outsourcing, software QA and content moderation for businesses across the US, Latin America, Europe, Africa, and Asia. Known for prioritizing employee well-being and benefits, PartnerHero is an ideal solution for brands seeking cultural alignment with their outsourced teams while delivering outstanding customer service through passionate and dedicated support agents.
AnswerForce
AnswerForce has been delivering 24/7 phone answering services for over 25 years, supporting businesses globally, from small companies to Fortune 500 enterprises.
With flexible plans and personalized customer experiences, AnswerForce allows businesses to focus on their core operations without worrying about managing high volumes of customer calls.
For companies that rely on phone support or need after-hours coverage, AnswerForce is an ideal outsourcing solution, providing professional and cost-effective customer interactions.
Wing Assistant
Wing Assistant provides virtual assistant services, offering dedicated full-time remote assistants to help businesses and individuals delegate administrative, sales, marketing, and other tasks. Its services include part-time or full-time dedicated assistants, a dedicated customer success manager (CSM), and complimentary access to the Wing Workspace App. With flexible monthly subscription plans for individual CSRs, CSR teams and enterprise clients, Wing Assistant is a reliable partner for businesses seeking professional, scalable virtual support.
Near (Hire With Near)
Hire With Near is a full-service staffing agency specializing in hiring bilingual customer support professionals for businesses in finance, accounting, marketing, software engineering and more. Near is ideal for companies looking to assemble a support team of customer service agents, technical support representatives, and other customer experience experts who align with the organization’s culture and values.
Beyond Outsourcing: Building Customer-Centric Support Teams
The above highlights everything you need to know when choosing a customer service outsourcing company, along with the Top 15 companies in the field.
Great customer service is more than just answering calls or responding to emails. It’s about building a team that truly understands your business, engages with your customers, and helps drive growth.
Our approach goes beyond standard outsourcing. We provide a professional, experienced team that understands your brand, tailors processes and scripts to your tone of voice, and delivers 24/7 customer support capable of handling inquiries and complaints quickly and efficiently. With transparent pricing, no hidden fees, and clear reporting of all costs, Leap Steam ensures that businesses get both the quality and reliability they need.
Contact Leap Steam today to find out how we can deliver professional, reliable, and tailored customer support solutions for your business.
