Elevating customer lifetime value with expert outsourced customer services.
We help brands build lasting customer relationships from first contact to sustained loyalty with our customer services outsourcing solution
Why choose us as your customer support outsourcing partner
Customized customer support outsourcing
We tailored our solutions to meet your specific needs, preferences, and requirements.
Multilingual customer service outsourcing
We are able to support text moderation in English, Korean, Japanese, Chinese and Vietnamese.
Tracking & progress
By continuously monitoring progress, we identify areas for improvement, address any issues or bottlenecks in real-time.
Transparency
We openly sharing information, processes, and decisions with clients..
People Focused
We focus on bringing the best out of people, so they can bring the best for others.
Flexibility 24/7/365 customer care
We maximum our flexibility to support clients to focus on our clients’ success.
Voice and Video Support
Exceptional businesses prioritize seamless customer interaction, regardless of the time zone. That’s where we come in. Our expert call center team provides dedicated support for managing inbound and outbound calls with your current and prospective customers. By prioritizing efficiency and personalized attention, we minimize wait times and maximize customer satisfaction, driving loyalty and growth for your business.
Live Chat Support
While automation offers efficient first-line responses, complex customer inquiries often require personalized solutions. Our skilled Support Agents seamlessly bridge this gap, delivering exceptional experiences through effective email communication and ensuring lasting customer satisfaction.
Email Support
Leveraging our team of experienced customer experience (CX) specialists, we provide 24/7 support to ensure your brand values resonate deeply with every customer interaction. Tailored CX solutions from our global multilingual customer support cut through the noise and deliver results aligned with your unique business goals.
Omnichannel Customer Support
We provide unified experiences across a full range of digital and voice channels, including voice, live chat, email, social media, in-app support, messaging apps, FAQ and knowledge bases, web-based and self-service portals, and contact center as a service. This ensures that every conversation is connected and consistent, so your customers never have to repeat their story. Our specialists have a complete view of each customer’s history, allowing them to provide faster, more personalized support.
Industries We Work With
We elevate and enhance your working teams, no matter the industry.
Fintech
E-commerce
Banking
Technology
Logistics & Manufacturing
FMCG
Real Estate
F&B
Automotive
Retail
Hospitality
Life Science and Healthcare
Frequently Asked Questions
About Customer Service Outsourcing
What is a content moderation company?
A customer service outsourcing company is a third-party organization hired by businesses to manage their customer service operations. These companies handle various tasks, including answering customer inquiries, providing technical support, managing complaints, and addressing other customer-related issues. They leverage their own resources and expertise to deliver these services, enabling the hiring business to concentrate on its core activities. Outsourcing customer service can offer numerous benefits, such as cost savings, access to specialized skills, and the ability to provide 24/7 support.
How many types of customer service outsourcing companies?
Customer service outsourcing can be categorized into several types, each with unique characteristics and benefits:
Multi-Channel Support: Offers customer service across various channels like email, phone, and social media.
Omnichannel Support: Provides a seamless customer experience across all channels by integrating communication and data.
Onshore Outsourcing: The service provider is located in the same country as the hiring company, ensuring ease of communication and cultural alignment.
Offshore Outsourcing: The service provider is located in a different country, often offering significant cost advantages.
Shared Customer Support Agents: Agents serve multiple clients, typically suitable for companies with lower volume or budget constraints.
Dedicated Customer Support Agents: Agents are exclusively assigned to one client, offering specialized and focused attention.
How much is customer service outsourcing?
The cost of customer service outsourcing varies significantly based on factors like the provider’s location, the complexity of the services, and the agents’ expertise. Here are some general estimates:
- North America: $20 to $40 per hour
- Western Europe: $15 to $35 per hour
- Eastern Europe: $10 to $20 per hour
- India: $5 to $13 per hour
- South-East Asia: $5 to $12 per hour
On average, the monthly cost per agent (a customer service outsourcing company will charge its client) ranges from $1,000 to $3,400. These figures typically exclude management and service fees and do not account for variables such as call volume, additional support channels, or languages.
These estimates serve as a general guide, and actual costs may vary based on your specific business needs and the outsourcing partner you select.
160k+
Daily Content and Ticket
12+
Happy Clients
100+
Employees
6
Years of experience
Your Content Moderation Partner