Our story
WHO WE ARE

We’re a global customer experience company (CX) dedicated to helping brands achieve their business goals by delivering outstanding CX.

Our global team of CX professionals excels at resolving customer issues, driving sales, and safeguarding online communities on behalf of our clients who outsource their CX needs to us.

The core of our mission is to relieve our clients from the complexities of assembling dedicated teams, managing infrastructure, and navigating intricate processes. This allows our clients to concentrate on their strategic goals while we handle the complexities behind the scenes.
We serve clients in the hospitality, technology, FinTech, ed-tech, e-commerce, and gaming industries. Our CX expertise, innovative technology, scalable solutions, and strong footprint in Vietnam and Indoneisa have made us a trusted customer service partner for clients, particularly high-growth, new-economy companies looking to tap the region’s growth potential.
Read more

Our Vision

To be the global leader in customer experience, empowering high-growth brands to build lasting relationships through seamless and scalable operations.

Our Mission

To serve as the trusted partner for high-growth, digital-native companies, empowering them to scale their operations by delivering world-class customer support and community management solutions.

Industries We Work With

We elevate and enhance your working teams, no matter the industry.
Fintech
E-commerce
Banking
Technology
Logistics & Manufacturing
FMCG
Real Estate
F&B
Automotive
Retail
Hospitality
Life Science and Healthcare
Fintech
E-commerce
Banking
Technology
Logistics & Manufacturing
Real Estate
Automotive
F&B
FMCG
Retail
Hospitality
Life Science and Healthcare

Work-Life Balance

We prioritize work-life balance through flexible schedules, wellness programs, and employee appreciation initiatives, ensuring our people are happy and thriving, translating to positive energy and exceptional customer service.

Happy and Professional

Leap Steam boasts a diverse team of multilingual specialists, customer service experts, and seasoned industry professionals. We prioritize ongoing training and career development, fostering a dynamic workforce dedicated to exceeding client expectations. We offer multilingual solutions in Vietnamese, English, Korean, Japanese, and Chinese, allowing us to connect with people and markets across the globe.