CUSTOMER SERVICE
OUTSROUCING
Transform your customer service with Leap Steam – a professional Customer Service Outsourcing Company
Why choose us
Customized customer support outsourcing
We tailored our solutions to meet your specific needs, preferences, and requirements.
Multilingual customer service outsourcing
We are able to support English, Korean, Japanese, Chinese and Vietnamese.
Tracking & progress
By continuously monitoring progress, we identify areas for improvement, address any issues or bottlenecks in real-time.
Transparency
We openly sharing information, processes, and decisions with clients.
People Focused
We focus on bringing the best out of people, so they can bring the best for others.
Flexibility 24/7/365 customer care
We maximum our flexibility to support clients to focus on our clients' success.
LIVE CHAT SUPPORT
While automation offers efficient first-line responses, complex customer inquiries often require personalized solutions. Our skilled Support Agents seamlessly bridge this gap, delivering exceptional experiences through effective email communication and ensuring lasting customer satisfaction.
Email Support
Leveraging our team of experienced customer experience (CX) specialists, we provide 24/7 support to ensure your brand values resonate deeply with every customer interaction. Tailored CX solutions from our global multilingual customer support cut through the noise and deliver results aligned with your unique business goals.
Call Center and Video Support
Exceptional businesses prioritize seamless customer interaction, regardless of the time zone. That’s where we come in. Our expert call center team provides dedicated support for managing inbound and outbound calls with your current and prospective customers. By prioritizing efficiency and personalized attention, we minimize wait times and maximize customer satisfaction, driving loyalty and growth for your business.
Frequently Asked Questions About Customer Service Company
A customer service outsourcing company is a third-party organization hired by businesses to manage their customer service operations. These companies handle various tasks, including answering customer inquiries, providing technical support, managing complaints, and addressing other customer-related issues. They leverage their own resources and expertise to deliver these services, enabling the hiring business to concentrate on its core activities. Outsourcing customer service can offer numerous benefits, such as cost savings, access to specialized skills, and the ability to provide 24/7 support.
Customer service outsourcing can be categorized into several types, each with unique characteristics and benefits:
Multi-Channel Support: Offers customer service across various channels like email, phone, and social media.
Omnichannel Support: Provides a seamless customer experience across all channels by integrating communication and data.
Onshore Outsourcing: The service provider is located in the same country as the hiring company, ensuring ease of communication and cultural alignment.
Offshore Outsourcing: The service provider is located in a different country, often offering significant cost advantages.
Shared Customer Support Agents: Agents serve multiple clients, typically suitable for companies with lower volume or budget constraints.
Dedicated Customer Support Agents: Agents are exclusively assigned to one client, offering specialized and focused attention.
The cost of customer service outsourcing varies significantly based on factors like the provider’s location, the complexity of the services, and the agents’ expertise. Here are some general estimates:
- North America: $20 to $40 per hour
- Western Europe: $15 to $35 per hour
- Eastern Europe: $10 to $20 per hour
- India: $5 to $13 per hour
- South-East Asia: $5 to $12 per hour
On average, the monthly cost per agent (a customer service outsourcing company will charge its client) ranges from $1,000 to $3,400. These figures typically exclude management and service fees and do not account for variables such as call volume, additional support channels, or languages.
These estimates serve as a general guide, and actual costs may vary based on your specific business needs and the outsourcing partner you select.