• KYC and AML (Anti-Money Laundering): Full lifecycle processing of identity verification, document validation, sanctions screening, and ongoing monitoring to meet global regulatory requirements.
• Fraud Detection and Risk Triage: Utilizing specialized agents and tools to monitor transactions and customer behavior in real-time, identifying high-risk activity (e.g., account takeover, payment fraud) and executing rapid triage/lockdown protocols.
• Financial Claims and Dispute Resolution: Managing the intake, investigation, and compliant resolution of complex financial disputes, chargebacks, and claims, adhering to strict SLAs.

• Premium Digital Banking Support: Offering Tier 1, Tier 2, and Tier 3 technical support for complex issues related to mobile banking applications, online trading platforms, and API integration for enterprise clients.
• Loan Origination and Servicing: Handling the end-to-end processing of mortgage, auto, or personal loan applications, including document collection, initial underwriting support, and account management/billing.
• Insurance Policy Servicing: Managing policy inquiries, endorsements (changes), premium processing, and detailed claim submission support.

• Quality Assurance (QA) and UAT Testing: Providing dedicated teams for manual and automated testing of mobile apps and web platforms before release, focusing on transaction accuracy, security vulnerabilities, and platform stability across various operating systems (iOS/Android).
• Bug Reporting and Replication: Creating detailed, developer-ready bug reports for mobile app crashes, payment failures, and UI/UX issues, directly integrating with client bug-tracking systems (e.g., Jira).
• Mobile App Support Documentation: Developing and maintaining the public-facing and internal technical knowledge base for all digital banking application features, ensuring consistency between product releases and support materials.

• Subscription and Account Lifecycle Management: Processing new account activations, complex upgrade/downgrade requests, and executing timely cancellations for premium financial services or FinTech SaaS products.
• Chargeback and Dispute Resolution: Investigating payment disputes, coordinating with payment processors, and responding to chargebacks to minimize financial loss and maintain good standing.
• Billing Inquiries and Reconciliation: Handling complex billing discrepancies, processing refunds, and ensuring accurate financial data reconciliation between various client systems.

The human-in-the-loop service is necessary to build and refine the AI models that power modern financial fraud and risk systems.

• Financial Data Labeling: Annotating large datasets of transactions, user behavior, and documents to train machine learning models to detect novel fraud patterns or automatically categorize documents (e.g., tax forms, loan agreements).
• AI Policy Compliance Validation: Reviewing AI model outputs to ensure automated decision-making adheres to financial regulations (e.g., fair lending practices) and client policies, preventing bias and ensuring ethical use.