We combine human expertise with advanced enforcement tools and real-time moderation to transform every user interaction, content post, and live stream into a secure, trusted, and thriving environment.

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CASE STUDY

How Leap Steam successfully scaled a dedicated team from 12 to 100 moderators and delivered an achieved accuracy of 98%, supporting the platform’s global user base growth.

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Content moderation for social networks

FEATURED INSIGHTS

How to outsource Content Moderation Services to protect your brand?

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The Essential Role of Humans in Content Moderation.

Content Moderation Companies like Leap Steam help social network protects online users

Top 12 Content Moderation Service Providers Protects Online Users

TRUST & SAFETY, LED BY PLATFORM MODERATION EXPERTS

Delivering platform-defining experiences with expert-led Content Moderation Services, multilingual community management, and real-time content moderation. Designed and executed by specialists who understand the complexity of policy enforcement, what it takes to protect user trust, and how to enable healthy, thriving communities at a global scale.

  • Policy Enforcement: 24/7/365 moderation of content (text, image, video, livestream) across multiple languages and complex policy categories.
  • Time-to-Takedown Reduction: Focusing on prioritizing and removing high-severity viral content (e.g., child safety, terrorism) within seconds to prevent platform escalation and regulatory fines.
  • Contextual QA: Specialized Quality Assurance (QA) teams that constantly audit moderation decisions, focusing on cultural nuance and policy edge cases to maintain 98%+ accuracy.
  • Legal Removal Requests: Processing formal government, law enforcement, or court orders requesting the removal of specific content or user data.
  • Brand Safety Escalation: Dedicated rapid response teams to handle high-profile media-sensitive content or campaigns that threaten the platform’s reputation or advertiser relations.
  • Fraud and Spam Detection: Monitoring and actioning fraudulent accounts, bot networks, and large-scale phishing/scam operations that degrade the user experience.
  • Account Recovery and Security: Providing high-touch support for users who have been hacked, locked out, or are attempting to verify their identity (e.g., for age-restricted content or monetization).
  • Monetization Fraud: Auditing creator/influencer payment structures and content to prevent ad click fraud, synthetic engagement, and policy abuse designed to profit from the platform.
  • Multilingual Community Management: Proactively engaging with users in platform comments, forums, and dedicated channels to address concerns, clarify policies, and promote positive discourse.
  • Creator/Partner Support: Dedicated support lines for high-value creators and partners who require rapid issue resolution to ensure their content production and monetization streams are uninterrupted.
  • Technical Frontend Support: Handling user inquiries related to app crashes, feature malfunctions, reporting bugs, and troubleshooting profile display issues.
  • Policy Training Implementation: Developing, updating, and delivering certification training modules for thousands of moderators on complex or newly released policies, ensuring global consistency.
  • Tool Annotation and Labeling: Providing human-in-the-loop services to annotate, label, and score content examples, which are then used to train the client’s internal machine learning (AI) models for Automated Moderation.
  • Knowledge Management: Maintaining comprehensive internal knowledge bases, playbooks, and decision trees used by all moderation agents worldwide.

Secure Your Platform. Scale Your Community

Content Moderation services