Blog

Your blog category

Why Outsourcing Customer Service is a Strategic Advantage

Partner With Customer Service Outsourcing Companies: A Strategic Decision

In today’s competitive market, delivering exceptional customer service is crucial for boosting efficiency and customer satisfaction. It forms a significant part of a brand’s promise and is critical for business success. Customer service outsourcing companies are experts in converting this essential service into a strategic asset. But how can you achieve this in the most […]

Partner With Customer Service Outsourcing Companies: A Strategic Decision Read More »

content-moderator

6 Important Things About Content Moderators

Due to the social distancing requirements of COVID-19, online platforms have become vital to people’s work, education, social lives, and leisure.  The role of content moderators of these platforms is often the unsung heroes of the pandemic, keeping us safe, one click at a time, from those that would do us harm.    Content Moderators

6 Important Things About Content Moderators Read More »

outsourced customer services to a vendor - Leap Steam

Everything About Outsourced Customer Support

Everything You Need To Know About Outsourced Customer Support Outsourcing customer support is not about cutting corners, it’s about fulfilling the needs of your customers in the best possible way. Read on to discover how it can be the difference between a ‘good’ business and a ‘great’ business. Dealing with customers’ questions about a product’s

Everything About Outsourced Customer Support Read More »

Content-Moderation-in-Chat-Room-from-(spllitz youtube )

What Is Content Moderation [10 Things You Must Know]

Wondering what is content moderation? Curious how it may be applied to your business? Content moderation is the practice of monitoring and applying a predetermined set of rules and guidelines to User-Generated Posts in order to best determine whether or not the communication (particularly a Post) is acceptable. The work of content moderators has been

What Is Content Moderation [10 Things You Must Know] Read More »

Customer Support Outsourcing

Advanced Customer Support Outsourcing at Leap Steam

P.T. Barnum, the 19th-century American showman and circus owner, said “There’s no such thing as bad publicity”. What he meant was it didn’t matter if the conversation about you was good or bad, so long as people were talking about you. Now, that might be the case if your business is carnivals and sideshows, but

Advanced Customer Support Outsourcing at Leap Steam Read More »

Leap Steam Customer Support agents work life balance

Top 10 Customer Service Outsourcing Companies Worldwide

Which customer service outsourcing company is the best? A common question with no easy answer. There are many factors to consider when it comes to sourcing for the best customer service companies, so let’s explore some of the many players in the field to give you a better idea of which provider can offer the

Top 10 Customer Service Outsourcing Companies Worldwide Read More »