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Machine Learning (AI) Never Replace Human Content Moderation

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The Internet has democratized many facets of everyday life. Consequently, it has allowed everybody, from regular folk and progressive thinkers to ideological extremists and harmful predators (and everyone in between) to share their views. The consequential proliferation of online harmful content has meant regulation was inevitable. So what is the future of online content moderation? […]

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Leap Steam Business Process Outsourcing (BPO)

8 things about Back-office Services and Outsourcing – unlock business potential

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Read about what ‘back-office services’ and ‘Business Process Outsourcing’ (BPO) means and how, with the help of the latest technology, outsourcing this part of your business can drastically improve productivity and reduce costs. 1. What is Business Process Outsourcing (BPO)? Outsourcing business processes, such as manufacturing or customer support, is nothing new. It is the

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Content Moderation Companies like Leap Steam help social network protects online users

2024 List of 10 Content Moderation Companies (for UGC)

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Why need content moderation companies? In the age of Industry 4.0, over 80% of information is shared via social media platforms. The advent of social media and other interactive platforms has transformed the Internet from a simple information exchange into a complex medium for communication, media consumption, shopping, and content creation. To ensure a “clean”

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Why Outsourcing Customer Service is a Strategic Advantage

Partner With Customer Service Outsourcing Companies: A Strategic Decision

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In today’s competitive market, delivering exceptional customer service is crucial for boosting efficiency and customer satisfaction. It forms a significant part of a brand’s promise and is critical for business success. Customer service outsourcing companies are experts in converting this essential service into a strategic asset. But how can you achieve this in the most

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An example of activists (without game content moderation) in Animal Crossing (WWGDB, 2020)

Content Moderation for Gaming [4 Things You Must Absolutely Know]

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Content Moderation for Gaming/Gaming Content Moderation for Online Gaming Communities You may have heard of game masters or human moderators within video gaming communities but have you ever wondered why game moderation is essential? If you are into video games or have done administrative duties for video gaming then you’re most likely aware that the

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Content moderators work 24/7 to protect your brands and your users

7 surprising benefits of CONTENT MODERATION services

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Content moderation services scan user-generated content (UGC) for inappropriate or harmful text, video, or images, as well as spam or unwanted ads. Read on to find out the many more benefits content moderation can bring to your business. User-generated content, or ‘UGC’, is an essential tool for building brand recognition and trust. Today’s consumers find

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Email Help Desk Support can reach 3.9 billion people

Online Help Desk Support Outsourcing: Identify 8 Best Things for Businesses.

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From globe-spanning multinationals to regional-based startups, everyone needs cost-effective and scalable Help Desk Support Outsourcing  that suits their customer’s needs 1. What is help desk support? In an airport or shopping mall, a help desk is, literally, a desk where people go to get information and support. In the virtual world, the structure of help desk

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content-moderator

6 Important Things About Content Moderators

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Due to the social distancing requirements of COVID-19, online platforms have become vital to people’s work, education, social lives, and leisure.  The role of content moderators of these platforms is often the unsung heroes of the pandemic, keeping us safe, one click at a time, from those that would do us harm.    Content Moderators

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Customer Support Outsourcing reduces your overhead and operation cost

Essentials of Customer Support and Customer Support Outsourcing

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Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about their

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