Business Process Outsourcing (BPO) is a key strategy for businesses looking to streamline operations and improve efficiency. It enables companies to outsource specific tasks, such as customer support, to third-party providers. In BPO, there are two main categories: voice process and non-voice process. Voice processes involve direct, real-time communication with customers, usually over the phone, […]
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8 things about Back-office Services and Outsourcing – unlock business potential
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Read about what ‘back-office services’ and ‘Business Process Outsourcing’ (BPO) means and how, with the help of the latest technology, outsourcing this part of your business can drastically improve productivity and reduce costs. 1. What is Business Process Outsourcing (BPO)? Outsourcing business processes, such as manufacturing or customer support, is nothing new. It is the […]