Strategic partner across the entire game development lifecycle, from Technical Feature Development and QA to 24/7 Player Support and Community Management. Our specialists ensure flawless execution, accelerate your release cycle, and grow healthy, high-retention communities across all platforms.

CASE STUDY

Utilizing expert player support and proactive community engagement to stabilize the in-game economy and maximize player lifetime value.

Gaming BPO services

FEATURED INSIGHTS

Strategic Solutions for Gaming & Live Service Optimization

These integrated services deliver operational excellence by enhancing the player experience, strategically protecting brand integrity, and accelerating critical efficiencies across the entire development and live service continuum.

  • Multi-Channel Support: 24/7/365 assistance across in-game chat, voice support, social networks, and ticketing systems (Zendesk, Freshdesk, etc), email, and forums.
  • Tier 1 & Tier 2 Resolution: Handling high-volume issues like account recovery, in-game currency/item restoration, payment failures, and technical troubleshooting (connectivity, client crashes).
  • Live Service Status Monitoring: Real-time monitoring of server health and known issues to provide accurate, timely information to players during outages.
  • Functional QA: Rigorous testing of new features, patches, and game content across all target platforms (PC, console, mobile) to ensure intended functionality.
  • Compatibility Testing: Verifying flawless performance across diverse hardware configurations, operating systems, and regional network conditions.
  • Detailed Bug Reporting: Providing high-quality, actionable bug reports with clear replication steps, video evidence, and environmental data for the internal development team.
  • Social Media Monitoring: Tracking and responding to player sentiment on platforms like Discord, Reddit, X, and official forums.
  • Feedback Aggregation: Collecting, organizing, and synthesizing player feedback on new features and balance changes, delivering summarized reports to the design team.
  • Influencer & Creator Support: Dedicated relationship management for key content creators to ensure they have access to information, tools, and support needed to promote the game effectively.
  • Real-Time Moderation: Monitoring in-game chat, voice channels, and user-generated content for violations (e.g., toxicity, cheating, harassment).
  • Policy Enforcement and Ban Appeals: Handling the investigation and resolution of player reports and managing the complex process of reviewing ban appeals.
  • Real-Money Trading and Exploit Detection: Actively monitoring game economies and internal logs to identify and action players engaging in cheating, exploiting bugs for gain, or illicit third-party trading.
  • Game Art Asset Production: Creating low-poly models, texturing, rigging, or simple 2D assets based on the client’s established art style and specifications.
  • Localization Testing: Ensuring that all in-game text, UI elements, and voiceovers are culturally appropriate, grammatically correct, and fit correctly within the game’s user interface for global markets.
  • Level and Encounter Design Support: Assisting designers by populating levels with basic objects, configuring simple AI behaviors, or scripting routine events within the game engine.

Ready to Level Up Your Live Service?