Strategic partner across the entire game development lifecycle, from Technical Feature Development and QA to 24/7 Player Support and Community Management. Our specialists ensure flawless execution, accelerate your release cycle, and grow healthy, high-retention communities across all platforms.

Our solutions
Let's talk

CASE STUDY

Utilizing expert player support and proactive community engagement to stabilize the in-game economy and maximize player lifetime value.

Read our case study
Gaming BPO services

FEATURED INSIGHTS

Content-Moderation-in-Chat-Room-from-(spllitz youtube )

Content Moderation for Gaming.

Content Moderators protect our kids from harmful or distressing

What Is Content Moderation?

Case study gaming industry play support bpo

Essentials of Player Support Outsourcing.

Strategic Solutions for Gaming & Live Service Optimization

These integrated services deliver operational excellence by enhancing the player experience, strategically protecting brand integrity, and accelerating critical efficiencies across the entire development and live service continuum.

  • Multi-Channel Support: 24/7/365 assistance across in-game chat, voice support, social networks, and ticketing systems (Zendesk, Freshdesk, etc), email, and forums.
  • Tier 1 & Tier 2 Resolution: Handling high-volume issues like account recovery, in-game currency/item restoration, payment failures, and technical troubleshooting (connectivity, client crashes).
  • Live Service Status Monitoring: Real-time monitoring of server health and known issues to provide accurate, timely information to players during outages.
  • Functional QA: Rigorous testing of new features, patches, and game content across all target platforms (PC, console, mobile) to ensure intended functionality.
  • Compatibility Testing: Verifying flawless performance across diverse hardware configurations, operating systems, and regional network conditions.
  • Detailed Bug Reporting: Providing high-quality, actionable bug reports with clear replication steps, video evidence, and environmental data for the internal development team.
  • Social Media Monitoring: Tracking and responding to player sentiment on platforms like Discord, Reddit, X, and official forums.
  • Feedback Aggregation: Collecting, organizing, and synthesizing player feedback on new features and balance changes, delivering summarized reports to the design team.
  • Influencer & Creator Support: Dedicated relationship management for key content creators to ensure they have access to information, tools, and support needed to promote the game effectively.
  • Real-Time Moderation: Monitoring in-game chat, voice channels, and user-generated content for violations (e.g., toxicity, cheating, harassment).
  • Policy Enforcement and Ban Appeals: Handling the investigation and resolution of player reports and managing the complex process of reviewing ban appeals.
  • Real-Money Trading and Exploit Detection: Actively monitoring game economies and internal logs to identify and action players engaging in cheating, exploiting bugs for gain, or illicit third-party trading.
  • Game Art Asset Production: Creating low-poly models, texturing, rigging, or simple 2D assets based on the client’s established art style and specifications.
  • Localization Testing: Ensuring that all in-game text, UI elements, and voiceovers are culturally appropriate, grammatically correct, and fit correctly within the game’s user interface for global markets.
  • Level and Encounter Design Support: Assisting designers by populating levels with basic objects, configuring simple AI behaviors, or scripting routine events within the game engine.

Ready to Level Up Your Live Service?