Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about their […]
Category Archives: Customer Service Outsourcing
08
Mar
Mar
Everything You Need To Know About Outsourced Customer Support Outsourcing customer support is not about cutting corners, it’s about fulfilling the needs of your customers in the best possible way. Read on to discover how it can be the difference between a ‘good’ business and a ‘great’ business. Dealing with customers’ questions about a product’s […]
10
Jan
Jan
Which customer service outsourcing companies are the best? A common question with no easy answer. There are many factors to consider when it comes to sourcing for the best customer service companies, so let’s explore some of the many players in the field to give you a better idea of which provider can offer the […]
10
Jan
Jan
P.T. Barnum, the 19th-century American showman and circus owner, said “There’s no such thing as bad publicity”. What he meant was it didn’t matter if the conversation about you was good or bad, so long as people were talking about you. Now, that might be the case if your business is carnivals and sideshows, but […]