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Content moderation services scan user-generated content (UGC) for inappropriate or harmful text, video, or images, as well as spam or unwanted ads. Read on to find out the many more benefits content moderation can bring to your business. User-generated content, or ‘UGC’, is an essential tool for building brand recognition and trust. Today’s consumers find […]
7 surprising benefits of CONTENT MODERATION services Read More »
From globe-spanning multinationals to regional-based startups, everyone needs cost-effective and scalable Help Desk Support Outsourcing that suits their customer’s needs 1. What is help desk support? In an airport or shopping mall, a help desk is, literally, a desk where people go to get information and support. In the virtual world, the structure of help desk
Online Help Desk Support Outsourcing: Identify 8 Best Things for Businesses. Read More »
Business process outsourcing, or BPO in simple meaning, is using a third-party company or service provider to perform a range of business processes. These (non-core or non-primary) business processes could otherwise be done in-house, but most businesses prefer hiring BPO companies to do the job, as it is more cost effective and takes up less
What Is The Meaning Of BPO? 4 Things You Must Know Read More »
Due to the social distancing requirements of COVID-19, online platforms have become vital to people’s work, education, social lives, and leisure. The role of content moderators of these platforms is often the unsung heroes of the pandemic, keeping us safe, one click at a time, from those that would do us harm. Content Moderators
6 Important Things About Content Moderators Read More »
Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about their
Essentials of Customer Support and Customer Support Outsourcing Read More »
Everything You Need To Know About Outsourced Customer Support Outsourcing customer support is not about cutting corners, it’s about fulfilling the needs of your customers in the best possible way. Read on to discover how it can be the difference between a ‘good’ business and a ‘great’ business. Dealing with customers’ questions about a product’s
Everything About Outsourced Customer Support Read More »
Wondering what is content moderation? Curious how it may be applied to your business? Content moderation is the practice of monitoring and applying a predetermined set of rules and guidelines to User-Generated Posts in order to best determine whether or not the communication (particularly a Post) is acceptable. The work of content moderators has been
What Is Content Moderation [10 Things You Must Know] Read More »
Which customer service outsourcing companies are the best? A common question with no easy answer. There are many factors to consider when it comes to sourcing for the best customer service companies, so let’s explore some of the many players in the field to give you a better idea of which provider can offer the
2024 Top 10 Customer Service Outsourcing Companies Worldwide Read More »
P.T. Barnum, the 19th-century American showman and circus owner, said “There’s no such thing as bad publicity”. What he meant was it didn’t matter if the conversation about you was good or bad, so long as people were talking about you. Now, that might be the case if your business is carnivals and sideshows, but
Advanced Customer Support Outsourcing at Leap Steam Read More »
Just as your social media accounts need management, so does your game titles. The work on games doesn’t just revolve around development and testing but includes game management as well. What is the job of a game manager? A game manager (more commonly known as game master or GM) is someone in charge of running
29 Essential Guides to BPO Game Management Read More »
