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Customers are now becoming more active. Thanks to technological advances, there are more digital channels available to reach brands whenever they seek help. Customers are not pleased if they have to be in a long queue for just a simple concern, and with social media, they will not hesitate to raise their voice about their […]
Essentials of Customer Support and Customer Support Outsourcing Read More »
Everything You Need To Know About Outsourced Customer Support Outsourcing customer support is not about cutting corners, it’s about fulfilling the needs of your customers in the best possible way. Read on to discover how it can be the difference between a ‘good’ business and a ‘great’ business. Dealing with customers’ questions about a product’s
Everything About Outsourced Customer Support Read More »
Wondering what is content moderation? Curious how it may be applied to your business? Content moderation is the practice of monitoring and applying a predetermined set of rules and guidelines to User-Generated Posts in order to best determine whether or not the communication (particularly a Post) is acceptable. The work of content moderators has been
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Which customer service outsourcing companies are the best? A common question with no easy answer. There are many factors to consider when it comes to sourcing for the best customer service companies, so let’s explore some of the many players in the field to give you a better idea of which provider can offer the
2024 Top 10 Customer Service Outsourcing Companies Worldwide Read More »
P.T. Barnum, the 19th-century American showman and circus owner, said “There’s no such thing as bad publicity”. What he meant was it didn’t matter if the conversation about you was good or bad, so long as people were talking about you. Now, that might be the case if your business is carnivals and sideshows, but
Advanced Customer Support Outsourcing at Leap Steam Read More »
Just as your social media accounts need management, so does your game titles. The work on games doesn’t just revolve around development and testing but includes game management as well. What is the job of a game manager? A game manager (more commonly known as game master or GM) is someone in charge of running
29 Essential Guides to BPO Game Management Read More »
Today, we can send data from one part of the globe to the other in nanoseconds, using just our smartphones. The ability to record, upload and share content can advance the causes of many global issues, such as human rights, the fight against political corruption, and ensuring adequate disaster relief arrives to those who need
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